We care about our products and always do our best to deliver them to you in the best possible condition. However there is always a slight chance of the product getting fouled or damaged on the way. In this case you can claim under warranty. It’s stated by the law that your claim under warranty needs to be made within two months of first stating the flaw/damage. If the product fails due to defects from our side, within the warranty period, we will repair or replace the product free of charge.
There is always a slight chance for things to not go as planned. If you have any complaints regarding your order or a product we kindly ask you to contact us about this matter first via firstname.lastname@example.org. For dutch customers; If we fail to come to an agreement this way, there is the possibility for you as a customer to report the dispute and ask for mediation via Stiching WebwinkelKeur https://www.webwinkelkeur.nl/consument/geschil/.
From February 15th, 2016 it is possible for consumers in the EU to file complaints via the ODR platform from the European Commission. You can find this platform via http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.